Logistics and Warranty

Logistics and Warranty

One year insurance
We provide customers with a one-year warranty period, and a two-year warranty requires communication and negotiation with the business to apply to the company.
For hardware: If there is any non human damage or malfunction during the warranty period, please contact our customer service engineer or sales personnel immediately so that we can respond to your request and resolve the relevant issue.
For software: We provide lifelong free software services to all customers. We can remotely solve software and system problems, ensuring worry free operation.
After conducting a comprehensive inspection and resolving the issue, we will provide free replacement. Such replacements will be delivered immediately by DHL or FedEx.
We are responsible for the express delivery fees during the warranty period, and the customer is responsible for the distribution price and express delivery fees.

Customer Service and Warranty Rules
We provide a one-year warranty for hardware (excluding VR glasses, vulnerable parts, and human damage) and lifelong maintenance for software.
Each device is delivered with a package of vulnerable parts.
We provide lifelong technical support for devices, ensuring the upgrading of hardware, systems, and content.
The warranty period is calculated from the date of the equipment leaving the factory. For hardware beyond the warranty period, only the cost price of related components will be charged.
If any parts need to be repaired or replaced, you should return the damaged parts and be responsible for shipping costs. After the maintenance is completed, we will send it back to you.
If the equipment malfunctions, please contact our customer service immediately. Do not disassemble or repair by yourself. Please gradually conduct one or more tests under the guidance of our customer service personnel, so that we can provide specific solutions after identifying the problem. We provide 24-hour fault reports and scheduled repairs. The working hours for technical support are from 9:00 am to 9:00 pm (Beijing time). Considering the time difference around the world, we accept appointments.
According to the procurement contract, the one-year warranty period is calculated from the date of delivery.
List of Vulnerable Parts
A: VR Egg Chair, VR 6-seater Amusement Facility
DPVR soft helmet, eyewear cotton, eyewear thread, eyewear buckle, shooting button, joystick, start button and wire, heat dissipation fan.
B: VR Flight Simulator
DPVR soft helmet, eyewear cotton, eyewear thread, eyewear buckle, joystick, start button and thread, cooling fan, aircraft angle sensor.
C: 360 degree VR chair
360 VR seats: DPVR soft helmet, chin strap, eyeglass cotton, eyeglass thread, eyeglass buckle, shooting button, start button and thread, cooling fan, metal function button, stop function button, seat belt, and foot safety belt.
D: VR standing platform, VR horse riding simulator, 4Player VR multiplayer cage game console, box arcade game console
HTC VIVE eyewear cotton, eyewear thread, eyewear strap, HTC game controller cover, puller, start button and wire, heat dissipation fan, metal function button, stop function button.
E: Open VR Arcade Game Machine (VR Booth), VR Dance Machine
3Classes game controller cable, 3Classes power panel, 3Classes S2 magnet protector.
F: VR racing simulator, VR bicycle
DPVR soft helmet, eyewear cotton, eyewear thread, eyewear buckle, start button and wire, heat dissipation fan, metal function button, stop function button.

service time
9am to 9pm (Beijing time)/Sunday to Saturday

If additional technical support is required, please

Book a time with our after-sales manager

Quick response method

Whatsapp:+86 1802248633

Other regular contact information

Email: [email protected]